Features of Bebexs QA Software
The Bebexs Quality Assurance Software includes features to help your business be the best it can be. Some of these great features include:
Customisable Client Surveys
Find out how your customers really feel about the service you provide by measuring satisfaction rates, to create a benchmark to measure your improvement.
Tailored Evaluation Forms
With Bebexs unique evaluation forms, you can point out to your staff which parts of their communication was done well and what needs improvement, helping them improve.
Easily customisable evaluation forms allow staff to score any type of interaction with your clients. Phone calls, email, text, website chat, video conference or letter all can be evaluated with ease.
Integrated into your phone PBX system, listening to and evaluating a call is easy. Simply click, your phone rings and you listen to the call.
If you would like to know more, contact us and tell us what the phone system you are using and we will discuss the options available to you.
Bebexs' calibration reports compare team members' evaluations to find any discrepancies with scoring. It is simple to compare evaluations with all participants. This helps ensure everybody is following the same vision and company values, helping to achieve consistency across all of the companies' communications.
Combining survey and evaluation reports, Bebexs makes it possible to provide regulatory compliance metrics, helping deliver positive business outcomes.
Bebexs makes it possible to give constant and detailed feedback and encourages employees to self-evaluate their performance with honesty..
Integrated Call Indexer
Bebexs makes it easy for you to list and filter any call and assign it to a user for evaluation or to be used for training purposes. Listening to any call can be achieved with just a click.